Frequently Asked Questions

How long will it take to receive my order?

Your bear will ship in 2-3 weeks from the time your order is placed.

Can I receive a discount if I order more than one item?

All of our bears are handmade and each requires the same amount of time and care to make. We do not offer discounts on multiple-item purchases.

Are your bears toys?

Our Birth Bears and Bereavement Bears are designed as keepsakes, not toys. They are intended for sentimental value and not suitable for play.

Our Buddie Bears are crafted to be cuddled and gently played with to invoke feelings of calm and happiness.

I would like additional embroidery on my bear. Is this possible?

We will make every effort to accommodate special requests. Additional fees may apply. Send an email to: and let's chat!

How can I wash a Cuddle for Keeps bear?

All Cuddle for Keeps bears can be spot cleaned with a damp cloth. Do not put your bear in the washing machine.

Can I order a bear without the weight?

Yes. Simply write "no weight" in the weight option and your bear will arrive as a stuffed bear without the added weight.

Do you ship anywhere in the world?

We ship within Canada and the United States. Due to the weight of our bears, shipping fees can sometimes be quite high for international orders. That said, we would be happy to quote international shipping costs. Send an email to: for more information.

What is your return policy?

We take great care in handcrafting each bear with precision and attention to detail. Due to the personalized and unique nature of our products, we do not offer returns or refunds.

If there is something incorrect about your bear (ie. weight or embroidery) we will certainly fix that.

We are committed to ensuring that every Cuddle for Keeps product you receive meets our highest standards of quality and care.

How does Cuddle for Keeps choose the organizations that it supports?

We take great pride in supporting great organizations. And, the organizations we support are near and dear to our hearts - they are advancing, and advocating for, neonatal, maternal and mental health care. Our very own Cuddle for Keeps founder has either been on a personal journey with some of these organizations or admires their dedication to care and wishes to give back.

A portion of all sales is donated to the Special Pregnancy Program at Mt. Sinai Hospital which works in partnership with the Ontario Fetal Centre. We also donate to PAIL Network, which offers support for families experiencing a loss, as well as the Child, Youth and Family Program at CAMH.

We hope that our contribution helps build stronger communities and promotes the well-being of individuals and families.

Where do you source your fabrics from?

All our fabrics come from Canadian suppliers from as far as British Columbia to right here in Ontario. Our suppliers explore the best fabric options from Europe and Asia and all fabrics are OEKO-TEX STANDARD 100 Certified.

All bears are stuffed with premium hypoallergenic fill.

Can't find what you're looking for?

Send us an email and we'll get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at:

Get in touch

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.