Frequently Asked Questions

How long will it take to receive my order?

It will take me up to 2 weeks to create your bear. From there, delivery times vary based on your location. Canadian orders can take anywhere from 2-5 business days to arrive while US orders can take up to 10 business days.

If you need to expedite your order, please get in touch with me and I'll work with you to find the quickest solution.

Can I receive a discount if I order more than one item?

All of my bears are handmade and each requires the same amount of time and care to make. I do not offer discounts on multiple-item purchases.

What are the lightest and heaviest bears you can make?

The lightest bear I can make is 440 grams. The heaviest bear I can make is 10 lbs.

Are your bears toys?

Birth Bears and Bereavement Bears are designed as keepsakes, not toys. They are intended for sentimental value and not suitable for play.

Buddie Bears are crafted to be cuddled and gently held to invoke feelings of calm and happiness.

I would like additional embroidery on my bear. Is this possible?

I will make every effort to accommodate special requests. Additional fees may apply. Send an email to: info@cuddleforkeeps.com and let's chat!

How can I wash a Cuddle for Keeps bear?

All Cuddle for Keeps bears can be spot cleaned with a damp cloth. Do not put your bear in the washing machine.

Can I order a bear without the weight?

Yes. Simply write "no weight" in the weight option and your bear will arrive as a stuffed bear without the added weight.

Do you ship anywhere in the world?

I ship within Canada and the United States. Due to the weight of the bears, shipping fees can sometimes be quite high for international orders. That said, I'd be happy to quote international shipping costs. Send an email to: info@cuddleforkeeps.com for more information.

What is your return policy?

I take great care in handcrafting each bear with precision and attention to detail. Due to the personalized and unique nature of my products, I do not offer returns or refunds.

I am committed to ensuring that every Cuddle for Keeps product you receive meets the highest standards of quality and care.

How does Cuddle for Keeps choose the organizations that it supports?

I take great pride in supporting great organizations. The organizations I support are near and dear to my heart - they are advancing, and advocating for, neonatal, maternal and mental health care. I've either been on a personal journey with these organizations or admire their dedication to care and wish to give back.

A portion of all sales is donated to the Special Pregnancy Program at Mt. Sinai Hospital which works in partnership with the Ontario Fetal Centre. I also donate to the Child, Youth and Family Program at CAMH.

I hope that these contributions help build stronger communities and promote the well-being of individuals and families.

Where do you source your fabrics from?

All fabrics come from Canadian suppliers from as far as British Columbia to right here in Ontario. My suppliers explore the best fabric options from Europe and Asia and all fabrics are OEKO-TEX STANDARD 100 Certified.

All bears are stuffed with premium hypoallergenic fill.

Can't find what you're looking for?

Send us an email and we'll get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at: info@cuddleforkeeps.com

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